Customer Relations Manager

Job Description

Tracer Technologies, a leading company in telematics solutions and fleet management in Israel, is looking for a Customer Relations Manager with strong technological orientation and high service skills.

Responsibilities:

• Onboarding new customers and full support during the integration process
• Regular follow-up and communication with customers (week, two weeks, month, 3 months)
• Identifying at-risk customers and initiating retention actions
• Providing professional and service-oriented responses to customers through various channels (phone, messenger, WhatsApp)
• Handling billing and payment issues as needed

Job Requirements:

• Previous experience in customer service or customer account management - Required
• Strong technological orientation and fast learning ability - Required
• Experience working with CRM systems - Significant advantage
• Excellent written and verbal communication skills
• Ability to work independently, organized and detail-oriented
• High service awareness and excellent interpersonal skills
• Experience in telematics or fleet management - Advantage

We Offer:

• Meaningful work in a growing high-tech company with a leading product in its field
• Dynamic and challenging work environment
• Career advancement and professional development path
• Attractive conditions for suitable candidates
• Full-time position at the company offices in Bursa, Ramat Gan, hybrid model option available later

This is an excellent opportunity to join a key role in a growing Israeli high-tech company!

The position is open to both women and men.

Apply for Customer Relations Manager position! 🚀